Terms of Service

Promo Bills | Branded for Business

Last Updated: October 13, 2026

Welcome to Promo Bills. These Terms of Service ("Terms") govern your use of www.promobills.com, including purchases of our products, custom merchandise, bulk orders, and related services.

By accessing our website or placing an order, you agree to these Terms and our applicable store policies. Please review them carefully before purchasing.

1. General Terms

Promo Bills provides custom-branded merchandise, including cowboy hats, engraved hat bands, custom patches, and related promotional products.

By using our website, you agree to provide accurate information and use our services only for lawful purposes.

We reserve the right to refuse or cancel orders where reasonably necessary, including suspected fraud, unlawful requests, product unavailability, or errors in pricing or product information. Any payments collected for canceled orders will be refunded as applicable.

2. Custom Products & Personalization

Many Promo Bills products are manufactured, engraved, printed, or personalized specifically for each customer.

Customers are responsible for reviewing all submitted customization details, including:

• Company names, spelling, and text

• Logos, graphics, and artwork

• Product styles, colors, and sizes

• Quantities and customization selections

• Shipping addresses and requested deadlines

Once production has begun, custom orders generally cannot be modified or canceled.

Minor variations in color, engraving appearance, wood grain, leather texture, and material finish may occur due to the nature of our products and manufacturing processes.

Product photographs and digital mockups are intended to provide a reasonable representation of the finished product. Exact colors and finishes may vary.

3. Customer Artwork & Logo Rights

By uploading or submitting artwork, logos, trademarks, images, or other designs, you confirm that you own the necessary rights or have permission to use the submitted materials.

You authorize Promo Bills to reproduce, resize, modify, engrave, print, or otherwise process your submitted artwork solely as necessary to fulfill your order.

Customers are responsible for ensuring their submitted designs do not infringe upon the intellectual property rights of others.

Promo Bills reserves the right to decline designs containing unlawful, infringing, or otherwise prohibited content.

Customers retain ownership of their original artwork and trademarks.

4. Artwork Approval & Proofs

For certain custom or bulk orders, Promo Bills may provide digital mockups or proofs before production.

When artwork approval is requested, production may not begin until the customer provides approval.

By approving a proof, the customer confirms that the displayed artwork, spelling, layout, and customization details are correct.

Changes requested after approval may result in additional charges or production delays.

Promo Bills remains responsible for manufacturing errors that cause a finished product to materially differ from an approved proof.

5. Pricing & Payment

All website prices are listed in U.S. dollars unless otherwise indicated.

Prices are subject to applicable taxes and shipping charges.

Full payment is generally required before production begins unless alternative payment terms have been agreed upon in writing.

Custom quotes for bulk, wholesale, or corporate orders may include separate charges for:

• Product customization

• Artwork preparation or setup

• Specialty materials

• Rush production

• Shipping and freight

• Applicable taxes

Quotes are valid for the period specified in the quote. If no expiration date is provided, pricing is subject to confirmation before order acceptance.

6. Bulk & Corporate Orders

Promo Bills offers custom merchandise for businesses, organizations, promotional campaigns, and corporate events.

Bulk orders may require additional production time depending on quantity, product availability, customization requirements, and supplier lead times.

Estimated production and delivery dates will be communicated when reasonably available.

Bulk order pricing does not include shipping unless expressly stated in the quote or order confirmation.

Large orders may require special packaging, multiple shipments, or freight arrangements.

Customers are encouraged to communicate event deadlines and special delivery requirements before confirming an order.

7. Order Changes & Cancellations

Because our products are frequently customized, cancellation requests must be submitted as soon as possible.

Orders may be canceled or modified before production begins, subject to any nonrecoverable costs already incurred and applicable law.

Once production has begun, cancellation or modification may not be possible.

For bulk orders, deposits, setup fees, or costs associated with specially ordered materials may be nonrefundable when disclosed and agreed upon before payment, subject to applicable law.

Any approved refund will be processed through the original payment method when possible.

8. Production & Turnaround Times

Standard custom orders are generally produced within an estimated 1–3 business days, depending on the product and customization requirements.

Bulk orders, specialty projects, and high-volume purchases may require additional time.

Production estimates may begin after payment, receipt of necessary artwork, and any required design approvals.

All production timelines are estimates unless a specific deadline has been expressly guaranteed in writing.

9. Shipping & Delivery

Shipping charges are calculated based on package dimensions, weight, order quantity, destination, and selected shipping method.

Shipping costs for standard online orders are displayed at checkout.

Bulk and corporate orders may require separately quoted shipping or freight charges.

Promo Bills does not offer automatic free shipping unless expressly stated as part of a specific promotion or written agreement.

Carrier transit times are estimates and may be affected by weather, transportation disruptions, holidays, and other circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping information.

Please review our Shipping Policy for additional details.

10. Returns, Refunds & Product Issues

Because many of our products are personalized, custom-made items generally cannot be returned or exchanged due to changes of mind, incorrect customer-provided information, or preference-based concerns.

However, customers should contact us if an order arrives defective, damaged, incorrect, or materially different from the approved specifications.

We will review reported issues and provide an appropriate resolution, which may include repair, replacement, or refund, as required by applicable law and our Return & Refund Policy.

Nothing in these Terms limits rights or remedies that cannot legally be excluded.

11. Product Variations

Natural materials and custom manufacturing processes may produce slight variations between individual products.

These variations may include:

• Wood grain and texture

• Leather color and finish

• Engraving depth and appearance

• Minor differences in product positioning

• Color variations between digital displays and physical products

Reasonable variations consistent with the product description and approved specifications are not necessarily manufacturing defects.

12. Website Content & Intellectual Property

All original website content, including photographs, descriptions, graphics, designs, and branding created or owned by Promo Bills, is protected by applicable intellectual property laws.

Customers may not reproduce, distribute, or commercially use our protected content without permission.

Customer-submitted artwork and trademarks remain the property of their respective owners.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Promo Bills is not liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

To the extent permitted by law, our total liability relating to a specific order will not exceed the amount paid for that order.

These limitations do not apply where prohibited by law or to liabilities that cannot legally be excluded.

14. Indemnification

To the extent permitted by applicable law, customers agree to indemnify Promo Bills against third-party claims, damages, and reasonable expenses arising from the customer's unlawful use of our services or infringement of third-party intellectual property rights through customer-supplied artwork.

15. Privacy & Customer Information

Customer information is handled in accordance with our Privacy Policy.

We use order information to process purchases, communicate with customers, fulfill orders, and provide customer support.

Payment transactions are processed through supported payment providers.

16. Changes to These Terms

Promo Bills may update these Terms from time to time.

Changes will be posted on this page with a revised update date.

Updated Terms generally apply prospectively and do not retroactively alter the terms of orders already accepted, except where permitted by law.

17. Governing Law

These Terms are governed by the laws of the Commonwealth of Kentucky, United States, without regard to conflict-of-law principles, subject to applicable consumer protection laws.

Any disputes will be handled in accordance with applicable law and jurisdictional requirements.

18. Contact Information

For questions regarding these Terms, orders, customization, or other services, please contact:

Promo Bills

Website: www.promobills.com

Email: info@promobills.com

Branded for Business.